Job review from Wade in Bloomfield, IN 47424 on 06/05/20
LONG REVIEW ALERT: đ¨ Let me start by applauding Indiana Basement Systems for their professionalism. As most people know, basements/crawl spaces are a mess to deal with, but my once basement indoor pool is now on its way to being a completely dry, finished basement! I am overly pleased with the finished results, as well as the communication and understanding of the staff. I will say, upon the initial work that was complete (2 day job turned 3 days), I was pretty upset with a few different aspects of the finished product that left me more than displeased. I didn't feel like I was receiving even close to the high cost service I paid for.. âšī¸ BUT WAIT! After the work was completed, I voiced my concerns to their Production Manager, Devon. Devon was very receptive to my complaints and more than eager to go above and beyond fixing the issues. He gave me his personal cellphone number, and stayed in contact with me, even after business hours. Upon him coming back to my home to revisit the work, an agreement was made to have the issues corrected. đđŧ So, now that everything has been addressed and corrected, I am AMAZED at how great of work this company did. My basement is WATERPROOF, and the work they did was phenomenal. Professionalism, respect, and honesty are only a few of the words to describe this company, and that is just a start. I will end by saying that IBS gets 5 Stars âī¸ âī¸âī¸âī¸âī¸ from me! The super friendly and caring staff/crews are most definitely who you should call and trust to have waterproof your basement or crawl space. Thank you Indiana Basement Systems for waterproofing my basement, and being a company I can recommend to my friends and family.
What type of work did you have done:
Basement Waterproofing
What made you choose our company:
I rely heavily on reviews and customer service. Friendliness of the staff and salesman.
Company's Response:
Hello Wade,
Basement Systems of Indiana sincerely appreciates your kind review and are pleased that we were able to resolve your basement concerns. As a way of saying thank you, we will reward you with $75 for every referral you provide that chooses Basement Systems of Indiana as their basement waterproofing, foundation repair, or crawl space encapsulation contractor. If someone you know could use our services, simply fill out your information at the link below with your friend's information and we'll get in touch with them. Find out more about our referral program:
https://www.basementsystemsofindiana.com/about-us/refer.html
You can trust us to provide your referral with the same level of outstanding service that gave you the confidence to choose us as your contractor of choice. Again, we thank you for remaining patient with us throughout this process.
https://www.facebook.com/basementsystemsofindiana/
Thank you,
Nathan Truncone
Marketing Coordinator
Basement Systems of Indiana
our service area
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