After completing a lot of major home projects lately, Sai definitely brought back our faith in the fact that there are good, hardworking people with integrity still out there. Communication is lacking in so many companies but both Jay and Sai exceeded our expectations in this regard as well. We are very happy we went with Basement Systems of Indiana based on the company representation of these two gentlemen.
From 1st point of contact with Jay Church, we felt like we could trust that the work was going to be done correctly and our satifaction and safety of home were a priority to him.
Once we met with/talked to the foreman, Sai Kaue, we knew the confidence we felt initially was going to carry over into the actual work being done. Sai was very polite/professional and took the time to explain all that would happen, made sure all questions were answered, etc.
Felt like Jay was a trusted friend from the beginning, not just another salesman. He genuinely seemed to care about the structure and safety of our home. He took the time to answer questions rather than just pitch us a job and ignore us after paperwork signed.