Basement Waterproofing Customer Testimonial from Eula T. in Shelbyville, IN

Basement Systems of Indiana truly impressed us with their expertise and integrity! We did our due diligence and had 3 companies come out to assess repairs for our basement's water issues. After interviewing all 3 companies and their quotes for the work, we decided to go with Basement Systems of Indiana. A minor issue came up when the foreman and his crew arrived to start the project. He stated that to do the job right, they would need to cut the drywall we had just installed. We were told in the initial quote that this wasn't necessary, so were a bit upset. The foreman immediately contacted the GM (Jeff Russell) who promptly came to the property. After reviewing the area himself, Jeff agreed that to do the job right, they would have no choice but to cut part of the drywall; however, he said he will take care of the cost to repair it. The crew got straight to work. I can’t say enough kind things about the crew who were always polite and professional. We tried not to interfere, but wanted to keep an eye on things to see how they were progressing (we'd had a bad experience with another company before). It was never a problem. When asked, they would stop and show us things and answer any questions we had along the way. If all the crews work as this one did, then you will be in excellent hands! I highly recommend this company!